Shipping policy
This Shipping Policy ("Policy") outlines the terms and conditions for the shipment of products ("Products") purchased from the NewYork Army ("Website"). By placing an order for Products on the Website, you agree to be bound by this Policy.
1. Shipping Methods
We offer standard shipping and expedited shipping options for all orders.
2. Shipping Time
a. Processing Time: Orders are typically processed and shipped within 1 business day after payment is received. Orders placed on weekends or holidays will be processed on the next business day.
b. Delivery Time: Standard shipping typically takes 2-5 business days.
c. Delays: While we strive to meet estimated delivery times, shipping delays may occur due to factors beyond our control, such as inclement weather, carrier delays, or other unforeseen circumstances.
3. Shipping Costs: We offer free shipping on all orders over $20. For orders under $20, a flat shipping fee of $3 will apply. Shipping charges, if any, will be clearly displayed at checkout before you complete your purchase.
4. Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email
5. Shipping Restrictions: P.O. Boxes: We cannot ship to P.O. boxes for certain Products or shipping methods. Please provide a physical address for delivery when placing your order.
6. Order Changes and Cancellations: Once an order has been placed, we are unable to make changes or cancel the order. If you need to modify or cancel your order, please contact us as soon as possible, and we will do our best to accommodate your request.
7. Lost or Damaged Shipments: If your order is lost or damaged during shipping, please contact us immediately so that we can assist you in filing a claim with the shipping carrier and arranging for a replacement or refund.
8. Contact Us: If you have any questions or concerns about our Shipping Policy, please contact us at info@newyorkarmy.sg
By placing an order for Products on the NewYork Army Website, you acknowledge that you have read, understood, and agree to be bound by this Shipping Policy.